Reply. Resolve. Relax: Effective MOR Response Strategies

  • Sep 23, 2025 Tuesday | 01:00 PM ET | 12:00 PM CT | 10:00 AM PT | Duration: 90 Minutes | Live
  • Product Code: WEB00342
Contact Person Rhanda McKown
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Webinar Instruction will be emailed on your registered email address 3 days prior to webinar | Web Download / e-Transcript will be shared in 7 working days from the date of webinar

This training provides a detailed roadmap for responding to a Management and Occupancy Review (MOR) report, ensuring HUD-regulated properties maintain compliance and avoid unnecessary findings or penalties. Participants will learn the structure of MOR findings, the types of corrective actions typically required, and how to build a compliant response packet. The session outlines the elements of an effective response—cover letters, written certifications, policies and procedures, supporting documentation—and offers practical submission tips. Attendees are guided through HUD’s expectations for common findings across MOR categories such as leasing, maintenance, tenant files, and general management. The session emphasizes accuracy, organization, and strategy in responses to avoid flags and ensure successful and efficient MOR closeout.

Areas Covered in the Session:

  • Interpret the five-part structure of MOR findings to understand what HUD is citing and why.
  • Construct a compliant response packet including a cover letter, certifications, documentation, and plans of correction.
  • Differentiate between types of corrective actions such as written certifications, policies and procedures, and supporting documentation.
  • Apply HUD formatting and labeling best practices to organize responses that are clear, complete, and audit-ready.
  • Evaluate when and how to appeal an MOR report and what documentation is necessary for a successful appeal.

Why Should You Attend?

Failing to respond thoroughly to an MOR can result in flags that damage a property's standing with HUD, impact funding, and trigger increased scrutiny. This session equips attendees with concrete strategies for assembling complete, professional, and compliant responses to findings. Property owners, agents, and staff will leave with a better understanding of HUD’s expectations and how to avoid the pitfalls of vague or incomplete corrective actions. Whether you're responding for the first time or refining your approach, this session offers clarity, templates, and confidence for handling MOR follow-up like a pro.

Who will Benefit?

  •  HUD Multifamily funded properties
  •  Property Managers
  •  Compliance Managers
  •  Regional Managers
  •  File Auditors and Quality Assurance Specialist
Coder Archives is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.

Speaker Profile

Rhanda McKown is a seasoned affordable housing professional with over 20 years of experience in the industry. Currently, she serves as Director of Affordable Housing for a non-profit organization covering four states. She spent 15 years working for a Performance Based Contract Administrator (PBCA), where she conducted Management and Occupancy Reviews across Florida and the U.S. Virgin Islands. Rhanda has developed specialized expertise in processing Auto-OCAF rent adjustments, Special Claims, Budget-Based Rent Adjustments, and Contract Renewals.

1. Are your providing Online Continuing Education Credits?

We are approved to provide CPE/CE credits to Tax Professionals

  • IRS
  • NASBA
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We reports the educational credits to the respective licensing/regulatory bodies in 5 business days.

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